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Gift For Recipients



Personalized Wedding Gift



Personalized Baby Item



Cartoon Money Bank



Western Toy & Gambling



Wineware & Accessory



Chinese Fung Shui & Tresure



Chinese horoscope Paper Weigh



Twelve Zodiac Mini Jewellery Box



Party Used Place Card Holder



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     FAQ section
FAQ

1)    How can I pay for my order?
 
There are three methods of payment:
 
For oversea customer:
    - PayPal
    - Bank transfer (Taiwan/ Macau customers are available)
 
For HK local customer:
    - On-line Bank transfer (Bank of China/ HSBC)
    - Cash on Delivery
 
You are welcome to order or ask question via:
  
By Call:
For Hong Kong Local customers, please contact us via (852) 3578 1535 to let us know the idea product. Certainly you can ask whatever you want to know about the product and process. We will give you a bank account for direct transfer.
  
By Mail:
You are also welcome to contact us via email: info@merryhomegift.com to place your order. Please jot down your preferred product in the email, and contact in the email, we will reply you the next step when we received your email.
  
Online Payment (preferably oversea customers):
We invite you to use your PayPal account for your online order. Kindly remind that to register as our member before buying online.
 
We will send you a confirmation notice instantly if received your order. After confirm your payment, we send email to let you know and deliver your product as soon as possible.

  

2) Should I register as the member before online buying?
  
Yes. If you are in oversea country! Please register before purchasing. It is because we provide delivery service to your registered address. And also we will email the coupon or special offer to you in the near future upon your contact information to thanks for your purchasing. Certainly, you are welcome to directly contact us via (852) 3575 1535 or info@merrhomegift.com for further detail.
  
  
Otherwise, you are not necessary to register as member if you are in Hong Kong. It is because making email are phone call are the most convenient method to buy and contact with us.
 
3) When can I receive my product?

- Without laser engraving service:
If you are local customer, estimated 2-3 days you will receive by registered mail.
If you are in oversea, it is usually to receive it during 6-10 business days after you placed your order.
  
- Including laser engraving service:
Need extra 5 days for production upon the delivery date mentioned above. Once we receive your order, we will send you a confirmation email. Also, we will email you the tracking number and estimated date received after confirm your payment.
  

4) Any exceptional case of delivery?

Free delivery is not included to send oversea - The parcel to south Asia, we would recommend to mail by air with registration in normal case. Certainly, we are welcome to choose your preference courier express if your order is in urgent. Please free feel to tell us to give you a quotation to compare the fee of courier express and post by mail.  
 
For Hong Kong Local Free delivery, the address should be commercial / industrial building in non-faraway district and please calculate 1 day for the delivery.
 
The below fields are not in our list of free delivery:
   

a). Academy building (university / Institute) ;
b). Shop (on the street / in shopping mall);
c). Government department;
d). Hospital and fire station;
e). Hotel & Residential address etc.
 
    * Extra arrangement charge of above fields (HKD30.- up) 
 
Sure. You are welcome to come along our Tsuen Wan workshop to get your gift or meet us at Tsuen Wan to Mong Kok MTR station after office hours to receive the products.
 
Anyways, please free feel to let me know your delivery address and we will try to arrange the best delivery method for your earliest convenience.
 

5) What can I do if I am not satisfied my product?

Please don’t be afraid! If you are not satisfied with your purchase, you may exchange the merchandise in it's original packaging. And also, we offer 100% Money Back in non-engraved items .  
 
Understandably, special orders and personalized items that are made by merry home gifts and premium cannot be refunded. We will try best to understand your comment and made you an new item as replacement.
 
For oversea order, please kindly notice that shipping is not refundable. Customers need to pay for all return shipping.
 

 

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